Privacy Policy

Privacy Policy

Christophers Website
We make every effort to ensure user privacy and make sure the necessary steps are taken to protect the privacy of its users throughout their visit to our site. To the best of our knowledge this website complies to UK laws and requirements for user privacy reflecting the requirements of The Data Protection Act 2018


Christophers Estate Agents Privacy Policy

 

Our contact details

Name: Christophers Estate Agents

Address:5, Wendron Street, Helston TR13 8TF

Phone Number: 01326 565566

E-mail:property@christophers.uk.com

ICO Registration Reference Z8307327

 

Text Box: Insert the contact details for your business. You could also include a postal address, any main email addresses, phone numbers or web addresses. Include the date you completed the privacy notic  

The type of personal information we collect

 

We currently collect and process the following information:

 

Personal identifiers, contacts and characteristics (for example, name and contact details including email, address and telephone numbers)

 

Financial information regarding the purchase of a property.

 

Text Box: Tell people about the type of personal information you collect. Personal information is any information that can be used to identify a living person. For example members’ email addresses, customer financial information, employee data or website user stats. You can find more about what constitutes personal information on our website.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide you with information about relevant properties.
  • To submit any offers you may make to the owner of the property.

We also receive personal information indirectly, from the following sources in the following scenarios:

From solicitors in particular regarding probate sales.

We may share this information with your solicitor or authorised government bodies.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting property@christophers.uk.com or calling 01326 565566

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

 

Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.

Text Box: Tell people how you collect their personal information and where you collect the information from. Tell people the reasons why you need to collect or hold their information. Include your lawful basis for doing this in this section (visit our lawful basis guidance and interactive tool to help you work this out). Tell people about any instances in which you pass personal information to a third party and outline your reasons for this. If you are relying on consent to process individual’s information, then you should also tell people about their right to withdraw consent and how they can do this.

How we store your personal information

Your information is securely stored.

We keep your information for the periods outlined below. We will then dispose your information by deleting it from our database or shredding paper copies.

 

  • If we process your data on the basis of ‘legitimate interests’, we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
  • If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.
  • Identity, Contact and Transaction Data are held indefinitely in order to provide a superior service to returning customers. Customers can ask for this information to be deleted.
  • All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

 

Text Box: Tell people how or where you keep their personal information, how long you intend to keep it for and then how you intend to securely destroy or dispose of it. You need to do this for every type of information you hold.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at 5, Wendron Street, Helston TR13 8PT. 01326 565566 or property@christophers.uk.com if you wish to make a request.

 

Notice completed 9-5-24

 

Text Box: Tell people about their data protection rights. Their rights will differ depending on your lawful basis for processing, so once you know this then you can select the relevant sections from the text in the template below to include in your Privacy Notice. The lawful basis page of our Guide to the GDPR has a useful table that shows the varying rights that apply depending on the lawful basis.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Christophers Estate Agents, 5, Wendron Street, Helston, Cornwall TR13 8PT.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk



What our clients say

We would like to thank you for all the help in buying our property. Nothing was ever too much trouble for any of the staff and they went out of their way to help. We will certainly recommend this company in the future.

Mr and Mrs D McKeown

I'd just like to thank you for everything you have done these past few weeks. The sale all went very smoothly and very quickly. It was always a pleasure dealing with everyone in the office both in person and on the phone. We've run out of houses to sell in Cornwall now but as my brother-in-law still lives there we may still retu

Sue Sidaway

We are so very grateful that it was your office that was selling Highfield. Your level of customer service has been exceptional throughout this process, making things run quickly and smoothly. We would highly recommend Christophers wholeheartedly. With heartfelt gratitude.

Mairi and Graham Smith

Just wanted to thank you all for your efforts, you have been the best estate agents by far........Bottles of wine coming your way for all you fab girls in the Porthleven office

Peter Slinn

I just wanted to thank you for your courteous and professional help in selling my mother's property in Cury. It was essential to make a sale in order to pay for her Nursing Home care.You kept both my sister Janice and I informed at all times. I never once felt I was out of the loop, I would wholeheartedly recommend Christophers

Paul Huggett

Just to say many thanks for all that you did to ensure that the sale of The Old Smithy went so smoothly – and so remarkably quickly! Hope that, now we no longer own property in Mullion, we can still drop in to Christophers occasionally to chew the cud.

Jean and Andy

A very big ‘thank you’ to the Mullion office for all your hard work throughout the sale. It might have been a very quick process but I’m sure we would not have met the deadlines without your excellent support.

Nigel Warbis

We were buying from Christophers (they were not acting for us) but nonetheless they provided a terrific service - efficient, fast, clear, professional, and willing to intervene when needed to keep the transaction moving. Frankly the BEST estate agents I have dealt with in more than three decades of transactions around the co